Global Service Provider
Travel Doctor is part of a group of companies that combined are South Africa’s leading provider of travel medicine, medical screening and remote site medical services. The group provides a comprehensive medical screening service at its flagship clinic based in Johannesburg. This is the hub of the Travel Doctor with active members in ten+ cities in South Africa and associate members spread around the globe. Much of their clinical work revolves around servicing the many minining, exploration and telecommunications companies that use South Africa as a base for the African continent.
The Travel Doctor is a group of Medical Professionals with a specialised qualification in Travel Medicine. This knowledge enables all Travel Doctor members to impart information about travel specific health risks to both leisure- and corporate travellers. Travel Doctor offers its range of specialised services to individuals, groups and to the corporate sector.
Each Traveller’s risk profile is evaluated in terms of the individual’s current health status, destination, trip type, duration of stay and current global health concerns. This process ensures that all travellers who attend a Travel Doctor partner will be empowered with information to enable them to identify and avoid health risks specifically associated with each unique journey.
Helping us run a better service
Back in 2012, in an effort to increase client service levels and to improve the Clinic’s operational efficiency, the Group reviewed the market for a solution that could help them to scale their business internationally. They finally decided on Inca Clinic from Incaplex as their platform of choice. “Its ‘cloud based’ using Salesforce.com and this means that it can operate 24×7 and it can scale easily as our business grows internationally.” says Pierre du Toit, Business Development Manager. We liked its in-built flexibility, and we were able to configure Inca Clinic to suit our consultation process.” he added. Travel Doctor had been looking for a patient management system that really understands how Travel Clinics operated and Inca Clinic ticked all the boxes. Inca Clinic has built-in protocol driven ‘Care Pathways’ to ensure consistent care is provided by all staff throughout the clinic.
Tasked with managing the day to day running of the clinic, Anton Potgieter, Group Administration Manager, needed to be able to provide detailed reports on clinical and financial performance. “With Inca Clinic operational for over a year we’re at a point where we are able to get some really valuable management information helping us to consistantly improve how we run the clinic. The level of detail and ability to build customised reports is a powerful feature.”
Bottom Line Results
Pierre du Toit along with Medical Director Albie de Frey have expansion plans for using the service outside of its South African clinics. “We had some special custom requirements that we needed to commission for our business. This project is ongoing but we’re excited by what we’ve seen so far and the capabilities of Inca Clinic.” explained Pierre. For more information on Travel Doctor, see www.traveldoctor.co.za . Other companies in the group include Worldwide Travel Medicine Consultants (wtmconline.com) and iHNHEMACO (http://www.inhemaco.com/). You can get more information on Inca Clinic at www.incaclinic.com.