Trailfinders the long-haul travel leader
Trailfinders is the market leader in long-haul travel in the UK and Ireland and recently celebrated being voted best travel agent by ‘Which?’ readers for the third year in succession.
Trailfinders is the largest independent Travel agency in the UK and Ireland with a staff of over 1,000 located across 25 travel centres in the UK and three in Ireland.
Trailfinders pioneered the concept of the one stop travel shop at their flagship Travel Centre on Kensington High Street in London. The Trailfinders Travel Clinic works closely alongside the Sales and Visa departments so clients can arrange all their travel needs under one roof. The Travel Clinic has been operating for over 25 years and provides a comprehensive vaccination and travel health advice service. The Clinic is ‘Doctor led’ to ensure the highest levels of service and expert up to date advice is available on travel health.
Travel Clinic Service
The Travel Clinic was designed around the following principles:
- Walk in travel clinic – no need to schedule appointments
- Located within the Trailfinders travel centre & open 6 days a week
- Free ‘Doctor led’ consultations
- Wide range of travel vaccines including Japanese Encephalitis, Hepatitis A&B and Rabies
- Flu vaccine also available
- Registered as a designated Yellow Fever Vaccination centre
- Anti-malaria prophylaxis dispensed on site for the prevention of Malaria
- Essential travel goods and guide books on offer
- Competitive prices with an additional 20% discount available if you are booked to travel with Trailfinders
Inca Clinic helping to meet clinic challanges
In late 2012, Jennifer Anderson (Lead Nurse) and Russell McHardy (Operations Director) were both part of the Trailfinders team who reviewed the options for a new system to manage the Travel Clinic Centre.
Their key requirements were to improve patient record keeping, achieve greater efficiencies in vaccine stock control regulatory compliance and streamline other business processes.
Two years (and counting) with Inca Clinic
Early in 2013, in an effort to increase client service levels and to improve the Clinic’s operational efficiency, Jennifer and her team identified Inca Clinic as their preferred solution for the travel clinic.
“Inca Clinic ticked all the boxes for Trailfinders” she says. “It’s designed specifically for travel clinics and it really suited our business. After the initial on-line training, we were able to configure the system by ourselves to ensure that it meets our exact needs. And we do all this without any technical skills.”
Russell McHardy is very impressed the whole implementation, training and take-on process were completed in a couple of weeks. “We knew that it’s a Cloud based system, but we really didn’t expect such a smooth transition to the new service” he says. “The pre-configured solution and on-line staff training programmes were a great starting point for our clinical staff.
Since its launch in May 2013 we have been able to tailor Inca Clinic to our business needs. When it came time to renew a year later we had no hesitation, Inca Clinic is now an integral part of our travel clinic service.”
Bottom Line Results
Jennifer and Russell have experienced how Inca Clinic helped boost revenues and reduce administration costs. “Our experience has been very positive and we would recommend the Inca Clinic system to other travel clinics” says Jennifer. For more information on Trailfinders Travel Centre clinic, call 020 7938 3999 or email email@example.com.
You can get more information on Inca Clinic at www.incaclinic.com